January 2021 Back to Business Session 3 – Transparent Power: Improve Client Outcomes through Direct Communication
21 January 2021 @ 7:00 pm - 9:00 pm CST
Transparent Power: Improve Client Outcomes through Direct Communication
Enhance your clients’ outcomes, improve sales, and ease “difficult” conversations with one powerful tool: transparency. Skills transfer and progress measurement become easier and obvious with processes so clear that clients can fully partner with you. Potential hazards evaporate with your candor at key junctures, including initial call, discussion (and enforcement) of policies and fees, follow-up, expansion requests, etc. This session provides specific language, tools, and strategies to take your practice to a clearly higher level.
Casey Moore is The Productivity Coach, as well as a speaker and author. She helps busy professionals regain control of their work and lives through coaching individuals and groups, leading workshops and webinars, and her book, The Productivity Chain: The Holistic Way to Spend Your Time on What Matters. Her most recent book, written with Cameron Gott, is Curious Accountability: Three Coaching Conversations for Better Client Results.
Casey founded Living Simply® Consulting, Inc., in January 2000. She is a Certified Professional Organizer (through BCPO), a Professional Certified Coach (through the International Coaching Federation), and a graduate of and instructor for Denslow Brown’s Coach Approach for Organizers training program. She recently earned a Master’s degree in Communication from Old Dominion University, with a focus on being listened to with empathy. Casey’s favorite productivity strategy is to walk in the woods and the mountains. It produces peace.
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